Pursuant to Article 3 of the Law no. 6563 on the Regulation of Electronic Commerce (the “Law”), all introductory information about Kule Verici Tesisleri İşletim ve Teknolojileri Anonim Şirketi (Kule A.Ş.) is available in the “About Us” section of our website. As Kule A.S., our goal is to ensure that you can buy your ticket in the shortest time and in the easiest way for your visits to Camlica Tower observation terraces operated by Kule A.S. Our Sales Policy and Sales Agreement below are arranged in such a way that you can purchase tickets on the website “camlicakule.istanbul”in an effective, fast and easy way. Our Sales Policy and Sales Agreement also form part of our Terms of Use. We hereby inform you that, by becoming a member of our website and/or purchasing tickets, you state that you have read and understood and fully agree to the provisions of the Terms of Use, the Sales Policy and Agreement and the Clarification Text on the Processing of Personal Data, and in the event you might have any request or complaint in relation to the provisions of the sales policy and/or agreement, we recommend that you visit the Help page and/or contact us at the contact numbers provided on our site, before making any ticket purchases and confirming your order. By purchasing tickets on our website site and confirming your order, you agree to be bound by the terms of this Agreement. Therefore, you are kindly informed that, when you purchase a ticket on our website, the following provisions of the Agreement will be applied exactly to the procedures and processes related to the visit process.
Also, by conforming your order, before purchasing the ticket, you agree, declare and undertake in writing that you know:
- All the required information and contact addresses of our Company;
- All the features of the ticket and the service you have purchased, as well as the total ticket/service price including all taxes and all additional costs, if any;
- Information on payment and performance, and methods of resolution for complaints as set out in the Agreement;
- information in the Agreement that you can apply to the Consumer Court or Consumer Arbitration Committee regarding any disputes;
- That you do not have the right of withdrawal pursuant to Article 15 (g) of the Distance Agreements Regulation; and as a result, all the provisions in the Agreement.
Before confirming the ticket purchase, we also emphasize that preliminary information approval is obtained as part of your approval, and that said preliminary information approval constitutes an integral part of this Agreement. Additionally, we would like you to know that you have been clearly and understandably informed with this Agreement and the preliminary approval that you will be incurring an obligation of payment in case your ticket purchasing is confirmed.
Distance Ticket Sales Agreement
- Parties of the Agreement
Kule Verici Tesisleri Isletim ve Teknolojileri Anonim Sirketi, domiciled at the address Kisikli Mahallesi Kisikli Caddesi No: 105 Kat:1 Daire:3 Uskudar Istanbul (hereinafter referred to as “Kule A.S.”, on the one hand, and The Consumer who is purchasing a ticket on the website “camlicakule.istanbul” (hereinafter referred to as the “Customer”) on the other hand, have entered into this Agreement pursuant to the terms and conditions below. - Subject of the Agreement
The subject of this Agreement is the service of ticket sales in relation to purchasing of tickets for the visits to be paid to the observation terraces of Çamlıca Tower, which is operated by Kule A.S., in the electronic environment at the website address “camlicakule.istanbul” , as well as defining the mutual rights and responsibilities of the Parties pursuant to the provisions of the Consumer Protection Law and the Regulation on Distance Agreements. - Terms of Use
The Customer hereby agrees and declares that he/she has read the texts “Terms of Use” and “Clarification Text on the Processing of Personal Data” included on the website “camlicakule.istanbul” and that he/she is fully informed about the terms of use and the provisions of privacy and personal data policy. - General Terms of Sales and Services
- The customer may see the prices of the tickets to visit the observation terrace if he/she makes a selection on the website.
- Tickets to the observation terrace may only be purchased using debit cards or credit cards on the website “camlicakule.istanbul” ”. In the event the Customer is purchasing tickets online, he/she will be provided with options of making the payment using a credit card or a debit card. The Customer will choose the most suitable of the options of credit card or debit card and complete the transaction.
- Ticket prices may change by dates. The customer agrees to such change in ticket prices. Ticket prices include all taxes and fees. Kule A.S. reserves the right to make changes to the price of the online ticket sales service. The Customer agrees and undertakes the changes to be made in the price for the online ticket sales service.
- Kule A.S. does not use printed/physical tickets since it is a taxpayer with e-invoice subscription. For the tickets purchased on the website “camlicakule.istanbul” or the ticket booth at the address of the observation terrace, an e-invoice will be sent to the e-mail address of the Customer. Other than that, the Customer is not required to obtain a printed ticket.
- Tickets not used on the dates purchased will be null, and it is not possible to get a refund for the service fee and/or make changes.
- The Customer may not purchase a number of tickets that are more than the maximum quantity determined by Kule A.S. With such practice, Kule A.S. intends to prevent any potential malicious sale of the tickets and illegal sale of tickets via the black market.
- The Customer is responsible for checking and keeping the tickets purchased. The Customer will be responsible for any damages arising from failure to fulfill such responsibility.
- As a rule, all ticket sales are final. Pursuant to Article 15 (g) of the Regulation on Distance Sales Agreement, you do not have withdrawal right on the tickets you purchase. In the event the tickets sold are lost, stolen, damaged or destroyed in any way, the Customer may not change tickets/get new tickets printed out or receive a refund. Except for cancelling the visit, the tickets sold may not be cancelled, changed or refunded after the sale has been transacted. However, you hereby agree that Kule A.S. is reserved the right to refuse selling tickets, terminate sale of tickets or chance/cancel visiting hours/sessions if deemed appropriate by Kule A.S. and/or in case of technical interruptions. As the Customer, you are responsible for receiving notifications related to whether a visit has been cancelled or notifications of the new date and time of a visit changed. Kule A.S. will use reasonable effort to inform ticket holders about said cancellations or changes. However, this does not mean in any way whatsoever that Kule A.S. makes any commitments and/or affords any guarantees that ticket holders will be absolutely notified of cancellations or changes prior to the date of visit. For more information on cancelled or changed visits, you may visit our website.
- Entries and exits to and from the visit area are done in accordance with the rules and procedures set out by Kule A.S. As a general rule, you may not reenter the observation terrace area if you exit the area after the ticket check. If you are late to your visit appointment, you can be allowed in the area at the discretion and subject to the rules and procedures of Kule A.S., but this does not afford any guarantee that visitors who are late to their appointments will be allowed in the area, for which Kule A.S. is not responsible.
- The rules and procedures put in place by Kule A.S. shall apply regarding use of cameras, mobile phones or recording equipment. For this reason, it might not be allowed to bring cameras or other recording equipment, laser pens and mobile phones inside the visiting area.
- Other than guide dogs, no pets are allowed in the Observation Terrace.
- No food and beverage is allowed from outside in the Observation Terrace.
- Kule A.S. does not assume any responsibility for the personal effects of Customers.
- The terms of purchasing tickets have been laid down as per the rules set out by Kule A.S. In the event you violate any of such rules and procedures or cause any damages or disturbances or exhibit any unlawful and/or criminal behaviors, Kule A.S. has the right to remove you from the visiting area or not to allow you in the visiting area. A security search may be performed to ensure your security and the security of the visiting area. In addition, for purposes of security or other reasons, Kule A.S. reserves the right to refuse selling tickets to customers who do not have identity information.
- After entry into the Agreement, the text of this Agreement will be stored by Kule A.S. data, and you may easily access this Agreement on our website as of the revision dates. If you like you can easily access the hard copy of the Agreement by printing it out. Therefore, we would like you to know that the provisions of the Agreement and the general transaction conditions are easily made available to you if you would like to see and store them. Your access to the Agreement will continue as long as you have access to our website.
- The privacy rules regarding the use of our website and this Agreement are detailed in the “Clarification Text on the Processing of Personal Data” section. In this context, we would like to inform you that you will need to carefully read and review the provisions of the Clarification Text on the Processing of Personal Data and notify us if you have different requests. The Clarification Text on the Processing of Personal Data is an appendix to and an integral part of this Agreement, and will be put in force and in effect together with the Agreement. Therefore, we kindly inform you that, by entering into this Agreement and/or confirming the order, you will be deemed to have agreed to the provisions of the Clarification Text on the Processing of Personal Data.
- All the terms of the Agreement, including the total price that will be paid by you, will be clearly visible to you at the time of confirming of the order and before the payment information is entered. Therefore, by purchasing the ticket and confirming the order, we reiterate that you will be deemed to have agreed to the terms of this Agreement, and we remind you once again that you should carefully review all the provisions of the Agreement prior to confirming the order.
- All of these terms and conditions are subject to Turkish Law. Before purchasing your ticket, we have informed all consumers about the provisions of the Agreement and its content in advance, and by purchasing the ticket and confirming the order, you will be deemed to have accepted that you have been informed about the arrangements of this Agreement, and that this article is a means of proof in the form of written evidence.
- Miscellaneous
- Kule A.S. will keep records of the information related to the ticket sales, and in the event of any dispute, the records of the sales made shall be submitted to relevant institutions and establishments.
- Kule A.S. is not responsible for any errors of price and content caused by typesetting and system errors that may occur on “camlicakule.istanbul” , the website of Kule A.S.
- The Customer agrees, declares and undertakes that, while using the website, he/she shall comply with this Agreement and the Terms of Use, all the terms and conditions included on the website, the explanations made in the relevant sections of the website, as well as any applicable legislation; otherwise, the Customer shall be responsible for any legal, penal and financial liability that may arise from any use that is in violation of these notifications and the laws.
- Resolution of Disputes
In the event any dispute arises from the implementation of this Agreement, the Parties will initially try to settle the dispute amicably. In the event said dispute may not be resolved amicably, the Consumer Arbitration Committee in the area where the Customer has purchased the service or where the Customer resides shall have jurisdiction over the disputes that fall within the monetary limits determined by the Ministry. In addition, Istanbul Anatolian Courts and Execution Offices shall have jurisdiction over any disputes arising from the Agreement. - Entry into Force
Upon agreement to this Agreement and realization of the payment of the order placed via the website, the Customer will be considered to have accepted all the terms of this Agreement and this Agreement will enter into force.
The Customer agrees, declares and undertakes that he/she does not have the right of withdrawal pursuant to Article 15 (g) of the Distance Agreements Regulation in terms of the qualities, sale price, terms of payment of the service subject to the Agreement, and he/she has been accurately and fully informed of all the rights and responsibilities that come with this Agreement and has no objections to any thereof.